On Tuesday, 29th November, we reached a huge milestone which we are very proud of. Since December 2015, we have reached 3,000 positive smile back reactions from our lovely customers!


Each time a ticket is raised, a closing email is sent when the ticket is completed, which includes the option to tell us how their Engineer dealt with their request. From December 2015, we started using a new system called CSAT which stands for Customer Satisfaction Score. This is to measure a customer’s satisfaction with the service received. In its simplest form, CSAT is expressed as a score between 0 and 100, with 100 representing complete customer satisfaction.

Deborah Pegden from Garlinge Primary School was the smile that turned into 3,000 smiles – thanks Deborah! From all the ninjas at BCS, we would like to say a huge thank you to all our lovely customers who provide us with feedback. We believe in analysing our client’s feedback and making sure that all the boxes are being ticked.


That’s not all! Each month, we pick a winner (selected at random) from the list of people who kindly complete our Engineer survey and a prize is awarded. You can see all our survey prize winners on our dedicated blog here. Building long term relationships with our customers is part of what BCS is about and believes in.


Please call 01843 572600 or email hello@365itsupport.co.uk if you would like to talk to BCS about how we can benefit your organisation. Our team of helpful ninjas are here 24/7, 365 days a year!

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