Our Engineer Survey Says…

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We would like to say a huge thank you to everyone who filled in our engineer survey during the month of November. Each month, we pick a winner (selected at random), from a list of people who have completed our engineer survey. BCS really do listen to feedback received, so we would like to extend our appreciation to all of you who provide us with this.

The winner drawn from November survey is… drum roll please… Rod Tarry from The Upstreet Project.

Our prize was a Hug of Keel Toys. Rod decided he wanted to donate the keel toys to the Rainbow Ward in the Queen Elizabeth Queen Mother Hospital in Margate. Our ninjas David and Wayne dropped these into the Rainbow Ward. The teddies were gratefully received and the team were delighted. Thank you Rod for your wonderful donation!

Here are some of the brilliant comments our engineers received from November 2017:

“Super speedy as always and problem quickly resolved, as always! Fantastic work guys”

“The response and the quickness of getting computer fixed…especially on a Monday morning when I need it!!”

“Reported issue I had at 9.57 and was resolved by 10.15 back up and running again. Fantastic service.”

“Solved problem within 10minutes of call – very pleasant & polite engineer. Thank You”

“Dan arrived first thing and was so quick he didn’t even get to have his coffee! Thank you so much for getting my computer all sorted Dan!”


As a thank you to our customers, each engineer survey that is completed will be entered into a monthly draw for a chance to win a super prize. This month we have a ‘Simply Spa’ day for two people at Your Spa in Ramsgate.  Enjoy 2 hours in the thermal spa experience, which includes, hydro pool, sauna, crystal steam room, foot spas, ice fountain, salt inhalation room and bucket shower.