Our Engineer Survey Says…

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We would like to say a huge thank you to everyone who filled in our Engineer survey during the month of March. Each month, we pick a winner (selected at random), from a list of people who have completed our engineer survey. BCS really do listen to feedback received, so we would like to extend our appreciation to all of you who provide us with this.

The winner drawn from March’s survey is…patience…Lynne Barnes from Kent Office Solutions!

Our prize was a voucher for ‘Market Lunch for Two’ at The Sands Hotel, Margate. Posh! Lynne was over the moon with her prize and this is the second-time Lynne has won our survey prize. From completing a survey in November, 2016, Lynne won a bundle of Keel Toys! How lucky is that? We’re asking Lynne to put on our lottery this week!

Here are some of the fantastic comments our engineers received from March, 2017:

“We had to call after working hours and as always, BCS came to the rescue and fixed our sage problem that evening, ready for us to come in and carry on the next day. A big thank you!”

“Response times are always super quick… resolutions are done in double time. BCS rock!! Cheers to all.”

“Perfect. All done with no issues or further instructions needed. Spot on!”

“The response was fast; less than 10 minutes and the outcome was sorted in less than 10 minutes as well, with the minimum of fuss. Well done BCS another victory!!!”

“As always, the service I received from the engineer that dropped off the monitor and also the one who helped me set it up over the phone was excellent. They talked me through everything they needed me to do knowing I am not a computer engineer so explained everything to me in terms I understood. Excellent service as always.”


As a thank you to our customers, each engineer survey that is completed will be entered into a monthly draw for a chance to win a super prize. This month, we have two tickets to see Jimmy Carr at the Margate Winter Gardens in August. Prepare for his signature laugh, deadpan delivery, dark humour, and use of edgy one-liners!