Our Engineer Survey Says…

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We would like to say a huge thank you to everyone who filled in our Engineer survey during the month of August. Each month, we pick a winner (selected at random), from a list of people who have completed our engineer survey. BCS really do listen to feedback received, so we would like to extend our appreciation to all of you who provide us with this.

As a result of completing a survey during July, Debbie Lawrence from tvONE won two tickets to ‘The Magic of the Beatles’ at Margate Winter Gardens – what a fab prize! The winner drawn from August’s survey is…drum roll please…Karen Acott from DDS Demolition!

Our prize was a family ticket for Quex Park & The Powell Cotton Museum. Steve dropped this off for Karen and she was chuffed to bits with her prize. Well done Karen!

Here are some of the fantastic comments our Engineers received from August:

“As usual, efficient and professional. The staff always make you feel as though no problem is too small.”

“Always so patient and sorted my problem quickly, with some nice clear instructions.”

“Thanks to all at BCS. I’ve had a lot of computer problems over the last three weeks that ended up with me having a new hard drive installed. Your guys spent a lot of time with me getting everything downloaded back onto my computer. I was almost on the phone to them daily when it had first been installed as wasn’t sure what was missing until I needed it. Great first class service, done in a timely manner that made a stressful few weeks a lot easier on me – thank you!”

“The communication was excellent and is a critical part of problem resolution.”

“The response was very quick and the issue was explained to me, which helped me understand more. You checked through various documents for me to make sure I wouldn’t encounter any other problems and left me feeling confident about how to continue. Thank you.”


As a thank you to our customers, each engineer survey that is completed will be entered into a monthly draw for a chance to win a super prize. This month, we have three boxes of yummy Kent crisps up for grabs…that’s 60 packets in three delicious flavours! Whether they are treats for the weekend or lunch time additions, you won’t be disappointed!