Our Engineer Survey Says…

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Each month, we pick a winner (selected at random), from the list of people who have kindly completed our Engineer survey. This gives us the opportunity to listen to our client’s feedback and ensure our service is meeting their expectations. We would like to say a massive thank you to everyone who filled in our Engineer survey in May.

As a result of completing a survey during April, Steve Revell from International Claims Agency won a voucher for a bespoke cake at Crusties Bakery in Broadstairs. The winner drawn from May’s survey is…wait for it….Georgina Mackmurdo from Watkins!

Cropped photo

Our prize was two tickets to Quex Parks Summer Prom evening in July, how lovely! Steve dropped this off for Georgina and it was lovely to have a catch up. Georgina is leaving work soon to start her maternity leave – from all the staff here at BCS, we would like to wish Georgina many congratulations.

Here are some of the comments our Engineers received from May:

“I am not the most computer literate person and find some of the computer tasks difficult (to say the least). There is always someone on the other end of the phone that can assist. They are polite, helpful and understanding at my complete lack of knowledge re the computer and do not make me feel inadequate. Great service!”

“The ticket was responded to very quickly after the initial phone call and the problem was fixed immediately. Thanks”

“Usual brilliant service. Your guys are so patient and helpful.”

“It is always a pleasure for me to work with your guys. Your team are really great and they know what they are doing.”

“Effective staff – that’s what makes BCS untouchable on service delivery.”

As a thank you to our customers, each Engineer survey that is completed will be entered into a monthly draw for a chance to win a super prize. This month, we have a voucher for ‘Champagne Tea for Two’ at The Sands Hotel in Margate – what a treat!