Each month, we pick a winner (selected at random), from the list of people who have kindly completed our Engineer survey. This gives us the opportunity to listen to our client’s feedback and ensure our service is meeting their expectations. We would like to say a massive thank you to everyone who filled in our Engineer survey in March.

As a result of completing a survey during February, Thomas Hague from Ecolution Renewables won a hamper of Kent Crisps, yummy! The winner drawn from March’s survey is…patience…Sarah Tong from Ethelbert Specialist Homes.

Our prize was a lovely selection of Chapel Down wines, provided by our friends at Drink Warehouse. Get the glasses ready! Martin dropped this off for Sarah and it was a nice opportunity to have a catch up.

Here are some of the comments our Engineers received from March:

“I always have a good experience, always quick to respond and sort the problem. Never any issue & excellent customer service.”

“On the ball, as always. Speedy, helpful & easy to talk to.”

“BCS are always quick, polite and very knowledgeable. They always do their best to get the problem solved as soon as possible.”

“You can always rely on the fact that someone will always turn up, and that you are never left waiting around when it’s an arranged visit. Always first class service.”

“Quick response and speedy solutions! Can’t ask for more.”

As a thank you to our customers, each Engineer survey that is completed will be entered into a monthly draw for a chance to win a super prize. This month, we have a voucher for a bespoke celebration cake from Crusties of Broadstairs Bakery up for grabs, sweet!

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