Our Engineer Survey Says…

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Each month, we pick a winner (selected at random), from the list of people who have kindly completed our Engineer survey. This gives us the opportunity to listen to our clients’ feedback and make sure they are happy with their service. We would like to say a massive thank you to everyone who filled in our Engineer survey in September.

Last month, John Jordan from Truprint Media won two tickets to ‘Only Fools & Boycie’ at the Theatre Royal, Margate and this month’s winner is….wait for it….Carol Jackson from the Royal Temple Yacht Club.

In September, our prize was a £50 voucher for The Empire Room Restaurant, Ramsgate. This lovely restaurant is part of The Royal Harbour Hotel. Carol was delighted when Peter dropped this off. As Carol’s Technical Account Manager for the Royal Temple Yacht Club, it was good for Peter to drop this off personally and to have a catch up regarding their IT support too.

Here are some of the fantastic comments our Engineers received from September:

“BCS are a great company and fix any problems we have. They are very nice people to talk to.”

“The Engineer was very helpful, especially as I called out of hours. He was great!”

“We have been with BCS for a short time and I have only raised a couple of tickets so far. I have been very impressed with the customer service I receive whenever I call up for assistance. Particularly over the summer / school holiday period when I worked outside or normal working hours, often into the early hours of the morning. Whatever the time and the enquiry, BCS staff are always helpful and understanding of my situation.”

“BCS always provide a fast and efficient service. Problems are easily fixed and I like the fact that BCS can just log on and fix anything remotely.”

“Great service, prompt and accurate.”

As a thank you to our customers, each Engineer survey that is completed will be entered into a monthly draw for a chance to win a lovely prize! This month, we have a family ticket for four people to the Christmas pantomime ‘Aladdin’ at the Theatre Royal, Margate.