Each month, we pick a winner (selected at random), from the list of people who have kindly completed our Engineer survey. This gives us the opportunity to listen to our clients’ feedback and ensure our service is meeting their expectations. We would like to say a huge thank you to everyone who filled in our Engineer survey in November.

As a result of completing a survey during October, Helen Williams from Watkins won a family ticket for 4 people to this year’s pantomime ‘Aladdin’ at the Theatre Royal, Margate which we were pleased to present to her last month.  The winner drawn from November’s survey is….wait for it…Geoff Silk from Your Leisure.

Our prize was a lovely big bundle of Keel Toys, just in time for Christmas. Geoff was very happy when Peter dropped this off. As Geoff’s technical Account Manager for Your Leisure, it was also a chance for Peter to have a catch up regarding their IT support. By the looks of it, we don’t think Peter wanted to let go of that teddy!

Here are some of the fantastic comments our Engineers received from November:

“Great service and good response times. The team are a pleasure to deal with.”

“Very prompt action and always helpful. When you feel like the problem is very minor and you are wasting BCS’s time, they put you at ease. Nothing is too much trouble. Would definitely recommend their five star service.”

“BCS always deal with any issue we have within a very short space of time. I highly recommend their service to anyone.”

“Good, fast and efficient service. No time was wasted trying to find the problem, with helpful and good customer service. Well done!”

“Excellent, speedy and friendly service, as always!”

As a thank you to our customers, each Engineer survey that is completed will be entered into a monthly draw for a chance to win a lovely prize. This month, we have a spa voucher for a luxurious treatment at Your Spa. Perfect for unwinding after the stress of Christmas!