Ensuring all of your IT requirements are taken care of by the right organisation is a very important decision to make and here at BCS, we understand that. We work alongside our clients, as an extension to their organisation. Here are seven more key questions to consider when looking for or reviewing an IT partner:
In addition to any automated monitoring you may be doing, how else will you be ensuring our network is not at risk?
Relying on automated tools leaves your network at risk. Hopefully any provider will be able to detail their process to periodically conduct a manual check.
How frequently will someone meet with us to give us a big picture overview of our systems and discuss our strategy?
They should have scheduled meetings to review the overall state of your investment.
How far ahead will you plan our technology purchases?
Purchases should be planned as far out as possible to reduce costs and allow budget flexibility. Typically, a 3-year-plan is not unreasonable.
Tell me about your on-boarding process for new clients?
A well-defined on-boarding process is critical to building a foundation for good support.
Describe the process you go through when developing a disaster recovery and business continuity plan for us?
Disaster recovery planning is a critical part of IT management.
Describe the process for ensuring our network is properly backed up?
Checking a backup log is not enough. We want to know they perform test restores to know that backup is working correctly.
What KPIs do they track?
Key metrics that should be measured are numbers of tickets (incident requests) per computer per month. This is the key to knowing the value and results a client is getting.
Our team of friendly and knowledgeable ninjas are here to help, 24/7, 365 days a year. Please call us on 01843 572600 or email firstname.lastname@example.org if you would like any advice on how you can best review or find your new IT partner. You can see more key questions here.