Want More Billable Hours? Improve your Digital Infrastructure!


Would You Like More Billable Hours? Improve Your Digital Infrastructure!

In today’s competitive environment, investing in digital infrastructure is crucial for business success. For accountants, it is one of the surest ways to boost productivity, have more client-facing time and bring about organic growth when implemented well.

So how can busy bookkeepers ensure they make the best use of technology and remain competitive without getting lost in detail? Below, we review the critical considerations and explain how managed IT adds value.

Streamlining workflow

Accountancy businesses can increase billable hours when IT streamlines the working day. With applications such as Microsoft Teams for messaging and cloud collaboration, you can ensure those staff members who work remotely remain in the loop.

Similarly, the right VoIP phone system is an equally important alternative for more immediate conversations between team members, clients and suppliers. After initial email exchanges, a personal call to a prospective new client is usually of immense value in bringing a conversation alive and securing an otherwise elusive contract.

So, with the latest VoIP solutions in your office, there’s no need to economise on phone calls to talk to prospects and encourage new clients. Perhaps they have only a question or two to resolve before signing up for your services.

Of course, you keep the same phone number for continuity even though VoIP calls are over your fast Internet connection. Added benefits include customisable call handling, redirection and management via intuitive smartphone applications.

When the above solutions boost efficiency, you’ll have more billable hours. Thankfully, recording this extra working time per client is now more straightforward than ever with integrated tracking and invoicing. Records are directly accessible with just a click or two from your usual email or browser.

Avoiding pitfalls

As always, doing the opposite also has consequences. Slowly but surely, cutting back on IT support reduces competitive advantage. Worse still: downtime, poor software and other computer issues limit achievements, affect one’s reputation and hinder growth.

Tip-top IT benefits the customer base and staff alike. Prospects are likely to become clients if they see that an organisation has addressed potentially thorny data protection and security questions. Nowadays, too, those team members who work from home can continue to be part of the network almost as much as if they were working on a central office computer.

There’s no doubt that IT should project a business forward instead of holding it back. On that necessary note – and before moving on – we should note that entering into a contract with a low-cost provider can prove risky, for various reasons.

Protecting business systems

Of course, the top priority is to minimise downtime. On busy workdays, seemingly endless lists of things to do can get in the way of piecemeal ad hoc support and the timely rectification of defects.

Next, an office system should be fit for purpose and make business operations more agile. A one-size-fits-all solution is probably not the best match and it might not even be reliable.

In contrast, using an expert IT provider makes sound business sense. A proper IT service plan for your accountancy practice is the route to its peak performance. Good IT support delivers savings with streamlined, efficient systems that are crucial for success.

However, the proactive management of IT also includes putting disaster recovery plans in place and removing or minimising risk. Implementing a strategy to deal with data privacy regulations is essential, too.

Bearing all the above in mind, a seamless service should:

  • Accept responsibility for unexpected outages or emergencies.
  • Respond swiftly to incidents, prioritising as necessary.
  • Resolve issues and carry out on-site repairs without undue delay.
  • Maximise uptime and system availability.
  • Follow established procedures and adhere to set standards. ISO/IEC 20000-1:2018 standards cover the selection, acquisition and maintenance of IT systems.

As well as fulfilling business requirements, a managed service should add value and adopt an integrated approach.


Above, we have seen how your business will likely grow with reliable, efficient IT and seamless infrastructure. Improved workflow means more time to spend with clients and better results.

Accountants, solicitors, estate agents and other SMEs frequently opt for external IT support to achieve these critical aims. It is the most dependable and cost-effective option to free up time and focus on professional activities.

Please do not hesitate to get in touch today for further information or to discuss your professional IT requirements. Our approachable experts at Business Computer Solutions will be delighted to help.