Salary: £21,500 per annum plus performance bonuses (OTE £23,100)
Hours of Work: 37.5 hours per week (30-minutes for lunch each day, totalling 40)
Leave Entitlement: 20 days per annum plus Bank Holidays
Location: Based at our office in Ramsgate, Kent
Role Overview:
Are you driven to provide the best customer service? Have you got a passion for IT? Then we have the perfect role for you!
The successful candidate will be working as a team in a fast-paced environment to troubleshoot, solve and document IT-related problems and changes as per the requests from our clients\end users.
Role Responsibilities:
- Troubleshooting day-to-day IT issues via phone & email
- Providing great customer service
- Interdepartmental communication
- Correctly follow internal policies, procedures, and processes
- Collaborate with your team effectively
Required Skills:
- Effective communication both on the phone and written
- Time management
- Attention to detail
- Organisational talent
- A structured way of working
- Analytical skills
- A high level of personal responsibility and self-discipline
