VoIP Phone Services

VoIP is the modern phone system for the modern team. but, not all VoIP was created equal…The BCS Hosted VoIP Platform provides the flexibility of an internet phone system, with the added benefits of an industry leading service and all the latest tech and features.

The UK’s telephone network will switch off in 2025.
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What You Need To Know About VoIP

VoIP (Voice over Internet Protocol) means hosting your complete telephone system via a secure fibre-internet connection. Gone are the cables, bulky equipment, line rental and maintenance charges of the old ISDN systems. Instead, your calls will be hosted remotely in a data centre. It’s a more efficient way to manage all the telephone calls in and out of your business telephone system.

VoIP offers many advantages and with BT phasing out the old ISDN system, upon which traditional premise-based phones work, it’s not a question of if but when you move over to a digital solution like VoIP.

As a business owner or manager, you want to understand what makes a good VoIP provider and what you need to have in place to get the most out of the system. To make this task easier, BCS has put together an Essential 8-Point Checklist.

Essential VoIP Checklist
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Welcome to the Wonderful World of BCS VoIP

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Take Your Office Anywhere…

Eliminate Phone Wiring

The BCS hosted VoIP telephone system allows you to connect hardware IP phones directly to a standard computer network port (providing data and power through one cable). Software phones can also be installed directly on a PC (either to run alongside a desk phone, or replace it entirely). You can now eliminate phone wiring and make adding or moving of extensions much easier. In new offices, you can completely eliminate the need for wiring extra ports to be used by the office phone system.


Traditional phone systems are easy to outgrow. Adding more phone lines or extensions often requires expensive hardware modules. In some cases, you need an entirely new phone system. Not so with a BCS hosted VoIP solution. A standard computer can easily handle a large number of phone lines and extensions – just add more phones to your network to expand!

Enable Hot Desking And Roaming

Hot desking, the process of being able to easily move offices/desks based on the task at hand, has become very popular. Unfortunately, traditional phone systems require extensions to be re-patched to the new location. With a BCS hosted VoIP system, the user simply takes the phone to their new desk.

Users can roam too – if an employee has to work from home, he/she can simply fire up their software phone and are able to answer calls to their extension, just as they would in the office. Calls can be diverted anywhere in the world!

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Boost Productivity With Our Technology

Improved Phone Usability

Employees often struggle using advanced phone features. Setting up a conference, or transferring a call on a traditional phone system requires detailed instructions.

Not so with a BCS VoIP solution. All features are easily performed from a
user-friendly interface. In addition, users get a better overview of the status of other extensions, of inbound calls, call queues, and presence via the apps. In contrast, traditional proprietary systems often require expensive “system” phones to get an idea of what is going on with your business telephone system and even then, status information is cryptic at best.

Boost Productivity

Having a feature-rich system will allow you to boost communication, productivity and collaborative working. Key features such as status updates, call reporting and recording, enable your teams to work more efficiently. Teams can also be monitored more effectively, in terms of call answering, making the system ideal in call-heavy and customer service environments.

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Service Issue? We’re On It, Fast!

No matter how reliable and robust the technology is, sometimes things can go wrong.

BCS Hosted VoIP Services provide an industry-leading Service Level Agreement (SLA) responding to reported issues within 15 minutes. You can rest assured that any problem will be quickly addressed.

Additionally, BCS Hosted VoIP is part of Business Computer Solutions, Kent’s premier IT support company. Our technology support can extend well beyond internet telephony.

Getting The Most Out of VoIP – Popular Posts From Our Blog

BCS VoIP Guide

Turn Telephony To Your Advantage!

Everything that you need to know about BCS VoIP, and choosing a VoIP provider, in our handy downloadable guide.

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Prefer To Talk? Our Experts Are Ready…

Our friendly team are always on-hand to answer any questions about BCS VoIP and our IT Support Plans.