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IT Support in Kent

We're an award-winning IT company, providing 24/7 IT support to businesses in Kent.

Our dedicated IT support team has delivered first-class outsourced IT support in Kent since 1996.

"Excellence In Customer Service" Award Winners 2024

We are thrilled to announce that we have been selected as this years winner of the “Excellence in Customer Service” award for the 2024 Chamber Business Awards, hosted by the Kent Invicta Chamber of Commerce.

As a core value of our business, this award means so much to us, and we’re beyond proud of our incredible remote support and engineering teams that are on the forefront of our services.

Congratulations to everyone here at BCS, and thank you to the Kent Invicta Chamber and Azets Ltd for sponsoring this award.

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BCS Team Customer Service award winners 2024

Our IT Services in Kent

24/7 IT Support

Get fixed-price 24/7 IT support from just £5,000 per year for Kent based businesses.

Managed Cyber Security

From hands-on technology solutions to staff training, we’ll help you kick out cybercrime.

Backup & Disaster Recovery

Could your business survive a server disaster? With BCS, your data is safe, secure and recoverable.

GDPR Compliance

GDPR & Cyber Essentials have changed the world of compliance for your business. We’re here to help.

Cloud Computing

Don’t know where to start with the Cloud? We’ll keep your feet firmly on the ground.

VoIP

Stay talking and save money with our easy VoIP solutions, tailored to you and your business.

Business Computer Solutions

4.9

Based on 115 reviews

review us on

José Emilio Palacios Jiménez

13:11 11 Mar 22

Very good service, competent and polite.

Michelle Harvey

16:08 22 Nov 21

As always a quick resolution and saves me again!

Steve Keen

10:50 26 Mar 21

They are so good. There is even an opportunity to win prizes every month.Seriously, I would highly recommend them.

Benefits of Choosing BCS
for All Your IT Solutions in Kent

Here’s how we’re doing in 2024 so far…

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Customer satisfaction (3,717 reviews).

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Average time to respond

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Average time to resolution.

Unlimited IT Support

Fully qualified support desk with 15-minute Response Time SLA.

IT Security and Compliance

ISO 27001, 9001, 14001 & Cyber Essentials Plus Certified.

24/7 Proactive Monitoring

Maintaining uptime and preventing issues from occurring.

Cyber Experts & Experience

25+ years of industry experience at your disposal.

Increased Performance

Delivering IT Support & Solutions that drive your business forward.

Documentation & Auditability

We will keep your network fully documented, so you don’t have to.

We provide IT support to a wide range of industries in Kent…

Removing the headache with our stress-free IT solutions

Staying on top of your IT

Understanding what is going on in your network is key to staying on top of things. We use some of the best tools in the industry to monitor your whole IT infrastructure 24/7, to alert us to problems before your end users even notice.

Working smarter to stamp out re-occurring issues

There is nothing more frustrating than having an issue fixed only for it to re-occur. At BCS, we work hard to look at a problem from multiple angles to ensure that when we fix an issue, we’re reaching the heart of the problem and not just treating a symptom.

BCS IT support office in Ramsgate, Kent.

Proudly recognised as one of the UK's top 15 IT Service Providers, and ranked #324 globally

The MSP 501 is a renowned list that recognises and celebrates the top Managed Service Providers from around the globe.

It serves as a benchmark for the industry, showcasing the best-in-class MSPs who exhibit remarkable expertise, forward-thinking strategies, and a profound impact on the IT managed services landscape.

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15 Minute Response – Guaranteed.

We know how stressful it can be when IT issues stop you from working and that’s why we have built our IT Support service in Kent from the ground up to be super-fast.

Choose our ‘Complete’ plan and you’re guaranteed that we’ll be there for you in 15 minutes or less.

Compare our IT Support Plans

Our Onboarding Process for IT Support

Identify IT Challenges And Needs

We would start by having a short phone call to establish whether Outsourced IT Support is right for you, and which IT Solutions are aligned to the needs of your Kent-based organisation.

Consultations With Tailored IT Solutions

As your IT consultant, we’ll take the opportunity to understand your business; asking you a few more questions about your setup and establish how our IT Solutions can take care of current business challenges.

IT Systems Deep Dive

In some cases, we may take a full audit of your systems, looking at how your current network is set up and how your staff use it.

This allows us to provide you with the best IT solutions and recommendations for your organisation.

Tailored Support Plan

Once we understand your business goals and your technology, we’ll send you a full quote for support and establish a full scope of works for on-boarding your business onto one of our 247 IT Support plans.

On-boarding

Our onboarding process is designed to have minimal interference to your business, even when moving from an alternative provider – switching to one of our Outsourced IT Support plans has never been easier!

Send us an Enquiry

Allow technology to become a catalyst for achieving business goals – not a hindrance. Send an enquiry and one of our IT experts will be in touch.

For existing customers, please do not raise a support ticket via this form, your submission will not be received by the correct department. You can raise a ticket via the portal here.

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Please let us know which Managed Services you're interested in. If you'd like a quote, you can also detail things like the size of your company, location and your position in the business.