Rapid IT Support – 247
We understand how much stress IT issues can cause, which is why we have one of the fastest response times of any UK IT Support Provider.
We also appreciate that not all businesses operate 9-5, which is why we have people available around the clock to keep your network up and running 247.
As an IT Support company in Kent, we understand that running a business can be stressful and staying on top of day to day IT issues can be a burden. You’re busy – you have projects to manage and deadlines to meet.
You need an IT Support partner that can help free up your time, allowing you to focus on driving your business forward.
We want to make IT Support work for your business – whether it’s increasing efficiency, competitive advantage, or increasing staff productivity we’re here to help your business grow through technology.
Our Support Plans
|IT Support Complete||IT Support Core|
|Unlimited IT helpdesk support.|
|15 minute remote support response (SLA)|
|24/7 emergency on-call support.|
|Unlimited onsite emergency support (exc. hardware failure related issues)|
|Proactive Support |
|Unlimited Proactive Support (Inc. Issue Prevention Works)|
|24/7 Server Availability Monitoring and Remediation.|
|Patch management and deployment across Microsoft and other major brands.|
|Regular Detailed Network and Security Assessment|
|Backup Monitoring and Remediation|
|Regular Antimalware Scans|
|Proactive Checks and Remediation Services|
|Software (Included in Support)|
|Endpoint Protection (Antivirus)|
|DNS Protection (Web Protection)|
|Full access to the BCS Learning Zone|
|End User Cyber Security Training|
|End User GDPR Training|
|Dedicated Training Co-ordinator|
|Vendor management (dealing with third parties like Sage on your behalf)|
|Account Management and Quarterly IT Strategy Meetings|
|IT Manager Toolkit (Access to Best In Class tools for IT Professionals)|
“BCS are always there making sure all our IT systems are kept operational, whether working remotely or on onsite. They will have fixed a fault almost before we even knew there was one – they are always in the right place at the right time.”
Mick Curtis – Managing Director, Drink Warehouse UK
Learning the Easy Way
IT is not all about machines. It’s the people who use them too. That’s where BCS Learning comes in.
All our plans include unlimited use of the BCS Learning facilities, where your staff can come and upskill themselves on core technologies such as Microsoft Excel, Word, Outlook, PowerPoint, Office 365 to the latest in Cybersecurity and GDPR.
Our sessions and online training platform are designed to increase staff-engagement and boost productivity levels in your business.
Our dedicated team will work with you, to get a handle on staff training and development and we can also help structure and deliver tailored learning sessions – all included in your support package.
So, where do we start?
Short phone call to establish the IT Support requirements of your businesses and whether or not our services are aligned to the needs of your organisation.
Schedule in a IT Support meeting on-site or remotely. We will take the opportunity to understand your business, where we will ask you a few more questions about your setup and establish what your current pain points are.
IT Systems Deep Dive
IIn some instances we may recommend a full audit of your systems, particularly if the network is complex, or not fully documented, to allow us to provide you with the most complete proposal and recommendations.
Tailored Support Plan
Once we understand your business goals and your technology, we will provide a full quote for support and establish a full scope of works for on-boarding your business onto one of our IT Support plans.
We have worked hard to make this a painless process, with minimal interference to your business, even when moving from an alternative provider – switching has never been easier!
Reactive vs Proactive
Staying on top of your IT
Understanding what is going on in your network is key to staying on top of things. We use some of the best tools in the industry to monitor your whole IT infrastructure 24/7, to alert us to problems before your end users even notice.
Working smarter to stamp out re-occurring issues
There is nothing more frustrating then having an issue fixed, only for it to re-occur. At BCS we work hard to look at a problem from multiple angles to ensure that when we fix an issue, we’re reaching the heart of the problem and not just treating a symptom.
Benefits of Outsourcing Your IT
Unlimited Remote Support
Fully qualified support desk with 15-minute Response Time SLA.
Security and Compliance
ISO 27001, 9001, 14001 & Cyber Essentials Plus Certified.
247 Proactive monitoring
Maintaining uptime and preventing issues from occurring.
Experts & Experience
20+ Years industry experience at your disposal.
Increased Business Performance
Delivering IT solutions that drive your business forward.
Documentation & Auditability
We will keep your network fully documented, so you don’t have to.