Rapid IT Support – 247

We understand how much stress IT issues can cause, which is why we have one of the fastest response times of any UK IT Support Provider.

We also appreciate that not all businesses operate 9-5, which is why we have people available around the clock to keep your network up and running 247.

Is IT Support driving your business forward?

As an IT Support company in Kent, we understand that running a business can be stressful and staying on top of day to day IT issues can be a burden. You’re busy – you have projects to manage and deadlines to meet.

You need an IT Support partner that can help free up your time, allowing you to focus on driving your business forward.

We want to make IT Support work for your business – whether it’s increasing efficiency, competitive advantage, or increasing staff productivity we’re here to help your business grow through technology.

Our Support Plans


IT Support 'Complete'

Our most complete IT Support plan ever – packed with features to support your business. It includes all the features of our ‘Core’ plan along with access to our award winning 24/7 IT Support Helpdesk. Starting from £320 per month the pricing is simple, transparent and inclusive.

IT Support 'Core'

Overworked IT manager? Need assistance to support your current IT staff? Our ‘Core’ support plan is designed for businesses who need a little extra IT assistance. It includes many of the features of our ‘Complete’ plan, and starts from just £220 per month.
IT Support CompleteIT Support Core
Reactive Support
Unlimited IT helpdesk support.
15 minute remote support response (SLA)
24/7 emergency on-call support.
Unlimited onsite emergency support (exc. hardware failure related issues)
Proactive Support
Unlimited Proactive Support (Inc. Issue Prevention Works)
24/7 Server Availability Monitoring and Remediation.
Patch management and deployment across Microsoft and other major brands.
Regular Detailed Network and Security Assessment
Backup Monitoring and Remediation
Network Monitoring
Regular Antimalware Scans
Proactive Checks and Remediation Services
Software (Included in Support)
Endpoint Protection (Antivirus)
DNS Protection (Web Protection)
Full access to the BCS Learning Zone
End User Cyber Security Training
End User GDPR Training
Dedicated Training Co-ordinator
Additional Benefits
Vendor management (dealing with third parties like Sage on your behalf)
Account Management and Quarterly IT Strategy Meetings
Monthly Reporting
IT Manager Toolkit (Access to Best In Class tools for IT Professionals)

BCS are always there making sure all our IT systems are kept operational, whether working remotely or on onsite. They will have fixed a fault almost before we even knew there was one – they are always in the right place at the right time.

Mick Curtis – Managing Director, Drink Warehouse UK

it support kent

Learning the Easy Way

IT is not all about machines. It’s the people who use them too. That’s where BCS Learning comes in.

All our plans include unlimited use of the BCS Learning facilities, where your staff can come and upskill themselves on core technologies such as Microsoft Excel, Word, Outlook, PowerPoint, Office 365 to the latest in Cybersecurity and GDPR.

Our sessions and online training platform are designed to increase staff-engagement and boost productivity levels in your business.

Our dedicated team will work with you, to get a handle on staff training and development and we can also help structure and deliver tailored learning sessions – all included in your support package.

So, where do we start?

Stage 1

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Discovery Call

Short phone call to establish the IT Support requirements of your businesses and whether or not our services are aligned to the needs of your organisation.

Stage 2

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Let’s Meet

Schedule in a IT Support meeting on-site or remotely. We will take the opportunity to understand your business, where we will ask you a few more questions about your setup and establish what your current pain points are.

Stage 3

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IT Systems Deep Dive

IIn some instances we may recommend a full audit of your systems, particularly if the network is complex, or not fully documented, to allow us to provide you with the most complete proposal and recommendations.

Stage 4

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Tailored Support Plan

Once we understand your business goals and your technology, we will provide a full quote for support and establish a full scope of works for on-boarding your business onto one of our IT Support plans.

Stage 5

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We have worked hard to make this a painless process, with minimal interference to your business, even when moving from an alternative provider – switching has never been easier!

Reactive vs Proactive

Staying on top of your IT

Understanding what is going on in your network is key to staying on top of things. We use some of the best tools in the industry to monitor your whole IT infrastructure 24/7, to alert us to problems before your end users even notice.

Working smarter to stamp out re-occurring issues

There is nothing more frustrating then having an issue fixed, only for it to re-occur. At BCS we work hard to look at a problem from multiple angles to ensure that when we fix an issue, we’re reaching the heart of the problem and not just treating a symptom.

it support kent

Benefits of Outsourcing Your IT

it support kent

Unlimited Remote Support

Fully qualified support desk with 15-minute Response Time SLA.

it support kent

Security and Compliance

ISO 27001, 9001, 14001 & Cyber Essentials Plus Certified.

it support kent

247 Proactive monitoring

Maintaining uptime and preventing issues from occurring.

it support kent

Experts & Experience

20+ Years industry experience at your disposal.

it support kent

Increased Business Performance

Delivering IT solutions that drive your business forward.

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Documentation & Auditability

We will keep your network fully documented, so you don’t have to.

Have some questions?

Or just looking for some IT advice?