Copilot AI Services for Kent Small Businesses

Artificial intelligence is becoming part of everyday business life for growing organisations across Kent. For many businesses, the challenge is no longer whether to use AI, but how to use it safely, effectively, and in a way that delivers genuine business value.

Business Computer Solutions (BCS) helps Kent businesses adopt AI with confidence, including Microsoft’s Copilot tools. Our Copilot AI services are designed specifically for small and medium-sized organisations that want to improve productivity, protect their data, and introduce AI in a controlled, business-first way.

Some Kent businesses are just starting to explore AI. Others are already using tools such as Microsoft Copilot or consumer AI assistants like ChatGPT, often without clear guidance on security or responsible use. Understanding risks such as Shadow AI and how Copilot differs from consumer tools is an important first step. Wherever you are today we’re here to help with our Copilot AI services and provide a clear, structured path forward.

How Our Copilot Services Fit Together

Successful AI adoption for businesses does not happen by simply switching on a tool. It works best when AI is introduced as a journey, with the right foundations in place and clear next steps.

Our services are modular but intentionally connected. AI governance ensures your data and permissions are protected. Structured onboarding ensures Microsoft Copilot is introduced clearly and securely. Adoption and change management help teams embed AI into everyday work. Custom agents and workflows unlock deeper automation, while consultancy provides clarity at any stage. If you are new to Copilot, learning how Microsoft Copilot works within Microsoft 365 can help you understand why governance and structure matter before adoption.

Our AI Services

Below you’ll find clear, accessible articles explaining Microsoft Copilot, AI Agents, security considerations, risks, licensing and practical business use cases.

AI Governance and Policies

AI tools work with business data, which means clear rules and boundaries are essential for Kent businesses to get the most from these services. Our AI governance and policies service helps you understand where your data lives, who can access it, and how Microsoft Copilot should be used responsibly across your organisation. The result is confidence that AI supports your business without introducing unnecessary risk.

Learn more – AI Governance and Policies

Copilot Onboarding and Implementation

Introducing Microsoft Copilot successfully requires more than technical activation. We help Kent businesses prepare their Microsoft 365 environment, select the right users to start with, and roll Copilot out in a structured, low-disruption way. This ensures your teams understand what Copilot is for, how to use it, and how to get value from day one.

Learn more – Copilot Implementation

Copilot Adoption and Change Management

Access to Copilot does not guarantee adoption. Businesses across Kent often find that people need confidence, guidance, and real examples of how AI helps them in their role. Our adoption and change management service focuses on behaviour, not just tools, helping Copilot become a natural part of how your business works.

Learn more – Copilot Adoption Management

Custom Copilot Agents and Workflows

Once Copilot is embedded, many businesses look to automate repeatable tasks and processes. We design and build custom Copilot agents and AI workflows that support real business activities, from administration and reporting to customer service and internal coordination, all within a secure Microsoft ecosystem.

Learn more – Custom Copilot Agents

AI Consultancy

Not every Kent business knows where to start, or which AI tools are right for them. Our AI consultancy service provides clear, objective advice to help you make informed decisions. Whether you are evaluating Copilot, reviewing existing AI use, or planning a longer-term AI roadmap, we help you move forward with clarity.

Learn more – AI Consultancy

Who These Services Are Designed For

Our Copilot AI services are designed for small and growing businesses in Kent with around 20 to 200 users.

Construction & Developers
Manufacturing & Production
Accountancy & Financial Services
Legal Services
Professional Services
Care & Healthcare
Leisure & Tourism

Founders, Directors and Business Owners
Managers and Leadership Teams
Administerial Staff
Human Resources
Marketing and PR Staff
Financial Officers

Free AI Readiness Assessment

Before deploying AI, your Microsoft 365 environment must be secure, structured and ready.
Our free AI Readiness Assessment is a 20–30 minute discovery session designed to uncover:

What AI blockers exist today
What security or governance actions are needed
Which teams and processes are best suited for early wins
Your business’s readiness to adopt Microsoft Copilot

You’ll receive a simple, actionable summary showing your next steps from our AI Solutions Lead, Chris.

Name(Required)

First Last

Email(Required)

Level of Business AI Use

Never used

Rarely used

Frequent use

Daily use

Fully integrated workflows

Explore a complete summary of our Copilot AI Business Solutions, including readiness, governance, implementation, adoption and AI agent development.

Visit Our Copilot Page

Learn how AI can work for you. Explore guides on Shadow AI, Copilot plans, AI Agents and more.

Visit Our Resource Hub

IT for Business — BCS offers every service you need

24/7 IT Support

Cybersecurity Specialist

On-site Support

Microsoft 365 Experts

Proactive IT Support

Backup and Disaster Recovery

Google Reviews — 4.9 (170+ reviews)

What Our Customers Say

“I couldn’t do what BCS do. Thanks to them, we don’t need to worry or think about the tech side of things and they are also great at not making you feel stupid for asking what might seem a naïve technical question. Accountancy also uses a lot of specialist software now, but BCS takes the time to learn what we use and stay on top of updates and so on. We are one of their oldest clients, if not the oldest, and like any sensible business we regularly review what the BCS service costs us, but our 20-year association says it all.”

Mike Sole – Partner, Batchelor Coop

“I have worked alongside BCS for over 3 years now and cannot speak more highly of them. I have built up a very good relationship with lots of the staff at BCS, especially Acorn’s Primary Engineer Dominic. They are very honest about what they think is best for us at Acorn but are also willing to listen and alter their approach to suit us specifically. I was very new to IT when I first took on the role and Dom has walked me through a lot of what I’ve needed to learn to be able to manage the IT at Acorn effectively. I personally owe them a lot for helping me so much to be able to do what’s best for Acorn from an IT perspective and will always appreciate all the help they have given me and Acorn Homes.”

Project and H&S Supervisor, Acorn Homes

“We’re with BCS because we trust them implicitly. We’ve worked with them for a very long time and they have intimate access to our systems, and with the security situation these days, you need to work with people that you can trust, and we do. BCS run anti-virus software on our systems, they monitor remotely all the time, they have a system that raises tickets and they fix things without us even being aware of them, and to date we haven’t had a security problem.“

Richard Keel – Managing Director, Keel Toys

Why Work With BCS?

We’re ‘In IT Together’ with our customers. That’s why they describe us as easy-to-talk-to, down-to-earth experts who go above and beyond for their businesses.

Based in Ramsgate, Kent
Established 1996
Serving 100+ businesses
Customers across Kent, South London, Sussex and Essex
South East Business Award Winners
Ranked Top 15 Managed Service Provider in the UK
Certified ISO 9001, ISO 14001 and ISO 27001
Fastest response time in Kent — we’ll be working on your IT issue within 15 minutes, guaranteed.