We would like to say a huge thank you to everyone who filled in our Engineer survey during the month of December 2015. Each month, we pick a winner (selected at random), from the list of people who have completed our Engineer survey. As a result of completing a survey during November 2015, Geoff Silk at Your Leisure won a lovely big bundle of Keel Toys, which was a pleasure to present to him last month. The winner drawn from December’s survey is…drum roll please…Adrian Smith from Hilger Crystals.

Our prize was a spa voucher for Your Spa in Ramsgate, how lovely! Adrian was very happy when Peter dropped this off. As Adrian’s Technical Account Manager, it was nice for Peter to catch up with Adrian regarding their IT support too.

Here are some of the fantastic comments our Engineers received from December 2015:

“I am astounded by the level of customer service and can only recommend this company to the highest degree.”

“Intelligent analysis of the problem and smart thinking for efficient solutions…great!”

“As usual, the BCS team quickly and effectively dealt with my problem. They are polite, friendly and very good at their job – thank you.”

“Another great response time, with updates on where you were with your process. Thank you.”

“As usual, the technicians were very pleasant, helpful and did everything they could to solve the problem as soon as possible.”

As a thank you to our customers, each Engineer survey that is completed will be entered into a monthly draw for a chance to win a super prize. This month, we have a voucher for ‘High Tea for four’ at Mama Feelgoods, very nice indeed!

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