Each month, we pick a winner (selected at random), from the list of people who have kindly completed our Engineer survey. This gives us the opportunity to listen to our client’s feedback and ensure our service is meeting their expectations. We would like to say a massive thank you to everyone who filled in our Engineer survey in July.

As a result of completing a survey during June, Terrie Wheatley-Ward from Robinson Allfree won a voucher for ‘Champagne Tea for Two’ at The Sands Hotel, Margate – lovely! The winner drawn from July’s survey is…wait for it…Debbie Lawrence from tvONE!

Our prize was two tickets for ‘The Magic of the Beatles’ at The Margate Winter Gardens. “She loves you yeah, yeah, yeah!” Declan Shanks, one of tvONE’s dedicated engineers, dropped these off to Debbie and she was very happy.

Here are some of the fantastic comments our Engineers received from July:

“Prompt response to the request. Swiftly and professionally resolved. Good interaction and rapport with your engineer. 11 out of 10! Many thanks.”

“Brilliant as always, very fast response, lots of patience to try and resolve the problem. Thank you.”

“Always a quick response and the issue was dealt with promptly and professionally.”

“I couldn’t log into my email and couldn’t email the request in, so I phoned BCS and they answered the phone quickly and recognised my voice. The ticket was raised straight away and within ten minutes, an Engineer called me back and got me up & running again. Brill! Well done guys and gals!”

“Quick service, very friendly and helpful. Thank you.”

As a thank you to our customers, each engineer survey that is completed will be entered into a monthly draw for a chance to win a super prize. This month, we have a family ticket to Quex Park & The Powell Cotton Museum (for up to two adults and three children). With seven acres of gardens to explore, what more could you wish for?

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