Our trip to Dufeu IT!

13th October 2021

On Tuesday some of our team visited Dufeu IT, who deliver specialist IT support and Telecoms services to businesses in the Northamptonshire and surrounding areas.

Here at BCS we love to learn – and it’s important we not only learn from customer feedback, but also what our industry peers are doing. We met Dufeu IT a few years ago whilst at a CompTIA peer group and we are proud to say that we still hold a strong and transparent relationship with them in 2021. Jess, Harry and Carrie were welcomed into the doors of Dufeu’s shiny new offices on Tuesday afternoon – we even got a welcome sign!

The team at the DuFeu IT office with Callum & Greg!

Dufeu IT have grown rapidly in the last year and gave us some invaluable insights as to how this was achieved. Managing Director Greg and Head of Operations Camara talked Jess through marketing ideas and new business strategy, whilst Technical Director Callum and Head of People and Culture Emily talked with Carrie and Harry through service coordination and efficiency when working tickets for customers.

As the evening rolled around, the team enjoyed a spot of dinner, also joined by Dufeu’s Professional Services Director Neil, at The Smoke Pit with some ‘hot sauce bonding’ advocated by Callum. It’s safe to say that 100,000 Scoville units is definitely an effective team bonding tool.

Whilst in the city of Northampton, the team noticed the differences between the North and the South including; 5G mobile networks, drive-thru Starbucks and even delivery robots! Time for the South-East to catch up a bit!

BCS would like to thank everyone at DuFeu IT for being so accommodating and friendly – with a special thanks to Greg, Callum and Neil for giving us a fantastic learning experience.

quex P.

11:24 11 May 22

Great friendly service again from BCS. Thanks.

István B.

11:21 09 May 22

Heidi

09:42 29 Apr 22

Thanks Mike. A super quick response 🙂

Chloë L.

11:24 28 Apr 22

Andrew C.

14:17 14 Apr 22

Phil R.

11:21 07 Apr 22

José Emilio Palacios J.

13:11 11 Mar 22

Very good service, competent and polite.

tanya C.

12:07 02 Mar 22

bruce A.

13:30 08 Feb 22

Shane C.

11:27 21 Dec 21

“The consistency of excellent service we receive from BCS is very impressive, and greatly valued by ourselves.”T C Motorhomes Herne Bay Kent

Lizzie B.

11:28 20 Dec 21

My issue was dealt with promptly and efficiently as always.

Pavel T.

16:18 15 Dec 21

Great to deal with and never fail to fix an IT issue

Ian B.

16:35 29 Nov 21

ALAN A.

16:49 26 Nov 21

Always an excellent and positive response.

Michelle H.

16:08 22 Nov 21

As always a quick resolution and saves me again!

John N.

13:11 16 Nov 21

major S.

15:02 09 Nov 21

Really good!, Great team with great services!

Dawn E.

12:59 25 Oct 21

On the ball. Quick response, professional attitude and Got the Job Done!

NVR

11:09 11 Oct 21

Perfect customer service with a pleasant attitude. Quick and thorough solutions for all IT issues

Liberty H.

10:38 07 Sep 21

Max H.

11:00 03 Sep 21

Lindsey A.

15:54 01 Sep 21

Very helpful and fast service as always!

Phil F.

13:19 01 Sep 21

Absolutely first class service quick & effective I was able to log back in immediately after being contacted by BCS,

Guy A.

07:20 26 Aug 21

Alistair C.

15:55 16 Aug 21

15:51 09 Aug 21

Lewis resolved my issue very quickly, thank you!

James P

15:23 05 Aug 21

Always a fast and friendly service

13:34 29 Jul 21

David B.

16:14 22 Jun 21

Very good service

07:57 17 Jun 21

10:52 15 Jun 21

08:01 15 Jun 21

12:11 03 Jun 21

13:55 28 May 21

15:19 26 May 21

15:50 17 May 21

09:22 14 May 21

An absolute pleasure to work with from planning through to delivery. Nothing is too much for professional services or the remote support team.

Marek D.

15:58 05 May 21

Level of frustration if something doesn't work = 1 (low) - 10(high)1. prior to calling BCS (outlook problems) - level 10+2. conversation with Toby and his remote support - level dropped to 53. 10 minutes later (all problems solved) - comfortable level 2 (now I can sleep well)So, do not waste your time trying to solve something yourself, BCS are really good and professional in what they are doing. Let them enjoy solving your problems.Thank you guys, you are the best!