Quote of the Week!
Each time a ticket is raised by our customers, a closing email is sent when the ticket is completed, which includes the option to tell us how their Engineer dealt with their request. From December 2015, we started using a new system called CSAT which stands for Customer Satisfaction Score. This is to measure a customer’s satisfaction with the service received. In its simplest form, CSAT is expressed as a score between 0 and 100, with 100 representing complete customer satisfaction.
Using the feedback, we receive from our lovely customers, we share our favourite ‘Quote of the Week’ on social media (with their permission of course). We love Jack Martin’s from XMO Strata! (pictured above)
That’s not all! Each month, we pick a winner (selected at random) from the list of people who kindly complete our Engineer survey and a prize is awarded. You can see all our survey prize winners on our dedicated blog here. Building long term relationships with our customers is part of what BCS is about and believes in.
We would like to take this opportunity to thank all our wonderful customers for their invaluable feedback…we really do listen!
You can see all our survey prize winners on our dedicated blog here.