VoIP (Voice over Internet Protocol) means hosting your complete telephone system via a secure fibre-internet connection. Gone are the cables, bulky equipment, line rental and maintenance charges of the old ISDN systems. Instead, your calls will be hosted remotely in a data centre. It’s a more efficient way to manage all the telephone calls in and out of your business.
VoIP offers many advantages and with BT phasing out the old ISDN system, upon which traditional premise based phones work, it’s not a question of if but when you move over to a digital solution like VoIP.
As the business owner or manager, you want to understand what makes a good VoIP provider and what you need to have in place to get the most out of the system. To make this task easier, BCS have put together an Essential 8 Point Checklist.